Privacy Policy

Easica ("we", "us", or "our") is a software company that provides cloud-based Computerized Maintenance Management System (CMMS) software. Our registered address is Dubai Technology Park, Building 5, Dubai, United Arab Emirates. For privacy-related questions, you can contact us at contact@easica.com.

We collect information you provide directly to us, such as when you create an account, fill out a form, or contact us. This includes: • Account information: name, email address, company name, job title, and password. • Profile information: preferences, settings, and profile photo if you choose to provide one. • Contact form data: name, email, company, phone number (optional), country, and message content. • Payment information: billing address and payment card details (processed securely by our payment processor — we do not store full card numbers). • Usage data: features used, pages visited, actions performed within the app, session duration, and error logs. • Device and technical data: IP address, browser type, operating system, and referring URLs.

We use the information we collect to: • Provide, maintain, and improve our services. • Process transactions and send related billing and support communications. • Send you technical notices, updates, and security alerts. • Respond to your comments and questions. • Send marketing and promotional communications (only with your consent, and you can opt out at any time). • Monitor and analyze usage patterns to improve user experience. • Detect and prevent fraudulent or unauthorized activity. • Comply with legal obligations.

If you are located in the European Economic Area (EEA), we process your personal data on the following legal bases: • Contract performance: Processing necessary to deliver the services you have subscribed to. • Legitimate interests: Improving our services, preventing fraud, and communicating service-related updates. • Legal obligation: Where we are required to process data to comply with applicable law. • Consent: For marketing communications and optional analytics cookies. You may withdraw consent at any time.

We do not sell your personal data. We may share your data with: • Service providers: Third-party vendors who perform services on our behalf (cloud hosting, payment processing, email delivery, analytics) under strict data processing agreements. • Business transfers: If Easica is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. • Legal requirements: We may disclose your data when required by law or to protect the rights, property, or safety of Easica, our users, or others. We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.

We retain your personal data for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your data within 90 days, unless we are required to retain it longer for legal or regulatory reasons. Backup copies may persist for up to 30 additional days before being purged.

Easica operates globally. Your data may be transferred to and processed in countries outside your country of residence, including the UAE, Germany, and the United States. When we transfer data from the EEA, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to ensure your data receives adequate protection.

Depending on your location, you may have the following rights regarding your personal data: • Access: Request a copy of the data we hold about you. • Rectification: Request correction of inaccurate or incomplete data. • Erasure: Request deletion of your data ("right to be forgotten"). • Restriction: Request that we restrict processing of your data. • Portability: Receive your data in a structured, machine-readable format. • Objection: Object to processing based on legitimate interests. • Withdrawal of consent: Withdraw consent for marketing or optional analytics at any time. To exercise any of these rights, contact us at contact@easica.com. We will respond within 30 days.

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, role-based access controls, regular security audits, and penetration testing. While we take every reasonable precaution, no method of electronic storage or transmission over the internet is 100% secure.

We use cookies and similar tracking technologies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy at easica.com/cookies.

Easica is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a prominent notice on our website at least 14 days before the change takes effect. Your continued use of the service after the change constitutes your acceptance of the new policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at: Email: contact@easica.com Address: Easica, Dubai Technology Park, Building 5, Dubai, UAE