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Service Pro

Optimize Your
Field Operations

Complete field service management solution to streamline technician dispatching, optimize routes, and deliver exceptional customer service. Increase first-time fix rates and boost productivity.

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Setup in minutes
Enterprise security
35%
More Efficiency
25%
Faster Response
99.9%
System Uptime
24/7
Expert Support
Comprehensive Features

Everything for Field Service Excellence

A complete suite of tools to optimize your field service operations

Work Orders

  • Create, assign, and track work orders end-to-end
  • Scheduled, in-progress, completed status tracking
  • Work order templates for common jobs
  • Bulk operations and search/filter
  • Photo and document attachments
  • Customer signature capture

Scheduling & Dispatch

  • Visual schedule calendar and dispatch board
  • Smart resource allocation by skills
  • AI-powered route optimization
  • Technician availability management
  • Service windows and time slots
  • Auto-scheduling with conflict detection

Mobile Workforce

  • Full-featured mobile app for technicians
  • Offline mode for remote locations
  • Digital forms and checklists
  • Photo/video capture on-site
  • Electronic signatures
  • Real-time parts usage tracking

GPS & Route Planning

  • Live technician GPS tracking
  • Intelligent route planning
  • Traffic integration for ETAs
  • Geofencing alerts
  • Service area mapping
  • Location history and breadcrumbs

Customer Management

  • Complete customer directory
  • Site/location details with instructions
  • Service history tracking
  • Contracts and SLA management
  • Customer portal access
  • Automated communication

Billing & Invoicing

  • Automatic invoice generation
  • Time & materials billing
  • Flat rate and recurring billing
  • Payment processing integration
  • Expense tracking
  • Quotes and estimates

And Much More

Additional capabilities to power your field service operations

Parts & Inventory

Parts catalog, stock levels, purchase orders

Reports & Analytics

Performance dashboards, custom reports

Preventive Maintenance

PM schedules, recurring work orders

Quotes & Estimates

Create quotes, price books, convert to jobs

Service Contracts

Contract management, renewal tracking

Time Tracking

Timesheets, job time, payroll integration

Documents & Files

Manuals, compliance docs, photo library

Integrations

Accounting, CRM, mapping, IoT, ERP

Alerts & Notifications

SLA breach, schedule changes, reminders

Quality & Compliance

Inspection forms, safety checklists, audits

Team Collaboration

Internal messaging, file sharing

Fleet Management

Vehicle tracking, maintenance, fuel

Mobile-First Design

Powerful Mobile App for Your Field Technicians

Equip your technicians with everything they need in the palm of their hand. Works online and offline for complete field flexibility.

View and manage work orders
Navigate to job sites
Capture photos and signatures
Track time and parts used
Access customer history
Offline mode support

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Frequently Asked Questions

Everything You Need to Know

Get answers to common questions about Service Pro

What is Service Pro?
Service Pro is a comprehensive field service management software that helps service companies optimize technician dispatching, route planning, work order management, and customer service. It increases first-time fix rates by 35% and boosts overall operational efficiency.
How does Service Pro improve technician productivity?
Service Pro improves productivity through smart scheduling, AI-powered route optimization, mobile access to job information, offline capabilities, and automated dispatching. Technicians spend less time on administrative tasks and more time serving customers.
Does Service Pro work offline?
Yes, the mobile app includes full offline functionality. Technicians can access job details, update work orders, capture signatures and photos, and record time even without internet connectivity. All data automatically syncs when connection is restored.
Can Service Pro integrate with our existing systems?
Absolutely. Service Pro offers robust integration capabilities including REST API, webhooks, and pre-built connectors for popular accounting software, CRM systems, mapping services, and ERP platforms. Custom integrations are also available.
What types of businesses use Service Pro?
Service Pro is used by diverse field service businesses including HVAC, plumbing, electrical, IT services, appliance repair, pest control, landscaping, security systems, and many other service industries that dispatch technicians to customer locations.
How does route optimization work?
Our AI-powered route optimization considers multiple factors including job location, priority, time windows, technician skills, traffic patterns, and travel time to create the most efficient routes. This reduces fuel costs and increases the number of jobs completed per day.

Still have questions?

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